FAQ
Got questions? We've got answers! Browse our Frequently Asked Questions to find helpful information on Petlii products, usage, benefits, and more, ensuring your furry friend gets the best out of our health-boosting chews
General
What are Petlii supplement chews?
Petlii chews are flavourful, nutrient-packed supplements designed to boost your dog's health. They're all-natural, GMO-free, and grain-free, catering to various canine needs like joint health, digestion, coat care, and overall vitality.
Are your products safe for all dogs?
Our products are formulated with high-quality, safe ingredients. However, we recommend consulting with your veterinarian before introducing any new supplement to your dog's diet, especially if they have specific health concerns or allergies.
How should I store the Petlii chews?
Store the chews in a cool, dry place. The packaging has an airtight seal to ensure freshness, so be sure to reseal it properly after each use.
Can I give Petlii chews to my puppy?
Petlii chews are suitable for adult dogs. For puppies, we recommend checking with your vet to ensure they're appropriate for your puppy’s age and dietary needs.
Do you offer any vegetarian or vegan options?
Currently, our focus is on meat-flavoured chews, but we're always looking to expand our range. Stay tuned for updates!
Shipping
What shipping options do you offer?
We offer a 2-day delivery service for all orders, with same-day dispatch for orders placed before 15:00 Monday to Saturday.
How much does shipping cost?
There's a £4 delivery fee on orders. However, we offer free delivery for orders over £40.
Do you ship internationally?
Currently, we only ship within the UK and Ireland.
Can I change my shipping address after placing an order?
Please contact us immediately if you need to change your shipping address. If the order hasn't been dispatched, we'll do our best to accommodate the change.
What happens if I’m not at home to receive my delivery?
Our deliveries are handled by Amazon's Multichannel Fulfilment Network, which typically leaves a notice for rearranging delivery or pickup.
Returns
What is your return policy?
We offer a 30-day return policy for our canine supplements. If you're not satisfied with your purchase, you can return it within 30 days of receipt, provided the product is in its original condition and packaging.
How do I initiate a return?
To start a return process, email us at brian@petlii.co.uk with your order number and return address. We will provide you with a shipping label for the return.
What condition should the returned product be in?
For a full refund, the product must be unopened, with the seal intact, and in its original packaging.
What if I receive a damaged or incorrect item?
If your item is defective, damaged, or incorrect, please contact us immediately. We will address the issue promptly and arrange a suitable solution.
Are there any cases where returns are not accepted?
We cannot accept returns if your dog does not like the taste or if an allergic reaction is discovered after opening. It's important to check for suitability with your dog's dietary needs before use. Returns initiated after 30 days from the date of receipt are also not accepted.